Returns & Refund
Thank you for shopping with Elegant Alcove Beauty.
We hope you love every product you purchase from Elegant Alcove Beauty! However, if you are not satisfied with the products you receive, we are happy to assist with returns or refunds. Please read our Return and Refund Policy below.
The following terms apply to all items purchased from us.
Definitions
1. Company:
“Company,” “we,” or “our” refers to Elegant Alcove Beauty, China.
2. Goods:
Refers to the products offered for sale on our service.
3. Order:
Refers to a purchase request you submit to us.
4. Service:
Refers to the services provided on our website.
5. Website:
Elegant Alcove Beauty’s website at www.elegantalcove.com.
6. You:
Refers to the individual, company, or other legal entity accessing or using our service.
Right to Cancel Your Order
• You have the right to cancel your order within 15 days of receiving the goods, without providing any reason.
• The deadline for cancellation is 15 days from the day you or a designated third party (other than the carrier) receives the goods.
How to Cancel Your Order
Please inform us clearly of your decision to cancel by contacting us via:
• Email: [email protected]
• Website: Visit www.elegantalcove.com
• Phone: (406) 993 0377
We will process your refund within 10 days of receiving the returned goods. Refunds will be issued to the original payment method, free of additional fees.
Return Conditions
To qualify for a return, please ensure the following:
1. Return Window:
• Returns within 15 days are eligible for a full refund to the original payment method.
• Returns made after 15 days will be issued store credits.
• Returns exceeding 30 days will not be accepted.
2. Reasons for Return:
•Only items with the following issues will be accepted:
• Incorrect items shipped.
• Product defects.
• Damage during transit.
3. Full Returns:
• If the entire order is returned, any free gifts included must also be returned. Otherwise, refunds cannot be processed.
4. Gift Returns:
• Recipients of gifts can process returns using the original order number and receive store credit. Free gifts are not eligible for returns or exchanges.
5. Condition of Goods:
• Items must be unused, in their original condition, and in their original packaging.
Non-Returnable Items Include:
• Custom-made or personalized items.
• Goods damaged or missing parts not due to our error.
• Opened or used items without original packaging or accessories, due to hygiene concerns.
• Discounted items are non-refundable unless required by law.
• Items returned beyond the 15-day window but still sent back.
Special Terms
• We are not responsible for returns sent to incorrect addresses.
• We reserve the right to decline excessive or unreasonable return requests.
Refund Process
Return Shipping
• Return Costs and Risks:
• You are responsible for covering return shipping fees and any associated risks.
• Shipping Address:
• Please contact us at [email protected] to receive the latest return address.
• Important:
• We are not liable for damage or loss during return transit. Refunds will not be issued until we receive the goods or proof of return delivery.
Contact Us
For any questions or concerns, please contact us via:
• Email: [email protected]
• Website: Visit www.elegantalcove.com
• Phone: (406) 993 0377